NatWest Reviews

Their scam team were excellent when I was the victim of a financial scam. I did not expect to get my money back but they did an investigation and refunded me the money I thought I had lost. They were extremely helpful and empathic. Highly recommend.

Date of experience : 30 August 2024

Liverpool one branch policing customers

Liverpool one branch - deposited a few thousand in euros. Got asked where I got it! They were treating me like I had done something wrong when I hadn’t. How disgustingly rude. It’s absolutely none of your business where I got it. NONE.

What - we aren’t allowed to earn money now?
How about treat your customers with some respect.
Hostile, unprofessional, inappropriate 👎👎

Date of experience : 10 August 2024

Appalling service

Appalling service. Nearly two months waiting for a bank card, call centre staff unhelpful on the point of being rude. I'm a customer of 30 years about join another bank.

Date of experience : 20 August 2024

useless

i have been with this bank since 1985 roughly and it is just getting worse .closures of branches .i cant get online in the app on a bank holiday ( since when did computers have a day off ) interest rates are diabolical .dont forget they are using customers money to lend to people and charging up to 40% interest and giving nothing back to you . just waiting on some payments to go in and will be closing my account .found a branch in margate .machine smashed on the inside of bank not outside .told to delete app and re-install and that doesnt work either .

Date of experience : 26 August 2024

Utter nonsense bank

Have a joint current account and joint savings account - same branch. Transfer from one to another is ‘deemed suspicious’. What is the point of banking with one bank if you can’t transfer freely between accounts in the same bank? It would be easier transferring money to a different bank. Same with paying off mortgage - always a delay. All an utter nonsense- there’s only one winner - I’ll let you guess who?

Date of experience : 24 August 2024

Awful Service

Why is it so difficult to go through this Mitek ID security process. I applied online for a credit card and all seemed to be going through ok until this frustrating ID process.
I uploaded a photo of my drivers licence ok but there was no way this system was ever going to accept my selfie photo. - Giving an Error every single time, told to try again, and again, and again and again .
I followed the rules! There was nothing I was doing wrong in taking the photo! I left it a day or so then get a message asking me to send my photo ID - I followed the link in the message and it gave an option to upload a passport so thats what I did and guess what - I get an email saying, we are unable to verify your ID but with no explanation as to why not.
Your telling me its been unsuccessful so what am I supposed to do to get ID verified. This rejected application is also going to effect my credit score! Thank you Nat West.

Date of experience : 25 August 2024

Contacting NatWest is a task on its…

Contacting NatWest is a task on its own, 20 mind
S to speak to someone. Wanted contactless removed from credit card, they cannot do it, why is beyond comprehension, my other bank can no problem, then wanted to have it removed from debit car£ , couldn’t do that either , had to do that myself on app, but first cannot be done at all, free country , we are completely controlled by banks , difficult to contact, no banks in town, my other bank is first class for contact

Date of experience : 23 August 2024

Natwest

Natwest, the worst bank in the country. A failed, failing bank.
Had to contact them when a relative with an account there past away. Their bereavement service is appalling. It takes over an hour on hold to get through. And then the woman was very rude, and lacked any knowledge.
Had to visit a branch to provide some documents. Luckily I live in a large city where not all the branches have been closed down yet. What a dismal experience. The branch was tatty and dirty. The staff uniforms scruffy and ill-fitting, and the staff had the character of burger restaurant staff. I practically had to tell them step by step what to do. Thought I was in Albania (no offence Albania).
It took nearly six months to get the account closed, and the funds transfered.
Since learnt from a friend in finance that NatWest's bereavement service is notorious in the industry.

Date of experience : 11 June 2024

Won't allow me to me to make a small payment without a card reader.

Currently trying to buy more Premier Bonds and Natwest are refusing to let me do this without a Card Reader, even just to buy £200 worth of bonds. I thought the limit was £750 a day? I had no problem buying £4,000 back in April. I am still waiting for the card reader to arrive after two attempts at ordering one. Anyone would think they don't want me taking money from my own account.

Date of experience : 24 August 2024

Nat west banking is snail slow in modern world …

Nat west banking is snail slow transactions taking 4 days to complete and sat/sun nothing moves, its completely not fit for purpose, Saturday has been a working day for all my work life and Sunday is no longer a day of rest, how can they not have to offer a service that's inline and why have an app that can be 4 days out of date a cheque took and takes 3 days How paper system can beat the computer and apps is clearly for the banking industry benefit and not to assist customers, how can they be so behind the times and it's acceptable to its governing bodies is really beyond me, they must make gains from dragging thier heals. as weekend is not updated then they run a 260 days a year service. No other service would survive or be allowed .and transactions take milliseconds but they take 4 days and they blame merchant for not claiming the money. even when you hold a recipt , or have eaten a delivery they insist that the merchant hasn't collected the fund's. there are no apps that deliver food then collect payment 4 days after. lol. they have invented a pending payment section that doesn't correspond to anything outside nat west. with food consumed or online purchase delivered and recipt from both merchants they make wild claims that it wasn't collected for up to 4 days after merchants recipt date. I'm no financial expert but the company and its governing bodies are fully aware of the hoodwinking involved.. hmm its not hoodwinking it's blatant LIES. And cora still deflects in the age of artificial intelligence it is artificial ignorance and that's a reasonable efficient service to offer ,and governing bodies see no issues..
It's a bloody liberty and there is nothing that anyone can do, it's ridiculous. the regulator should rename itself. its as daft as police investigation of thier failings ,or complaints being resolved and marked as customers satisfied with no contract with customer.

They must be made obliged to share the profits made from our money held for days without reason then I'd have no issues but by deception and lies make money .anyone else trying this would be guilty of a crime ,yet its in plain sight and if questioned its normal practice and waffle along with smoke and mirrors and they call it a service. its fraud and we all suffer it and never question it .

Date of experience : 01 August 2024

If I could give them zero stars I would.

This is genuinely one of the worst banks I've ever had to deal with -- And it's still not over.

I innocently created a Current Account with them on Saturday and tried logging in to their Online Banking system the hour following the creation of the account.

Personal experience with other banks says basically as soon as you setup an account with them and have all details (which I did) you should be good to go with online banking but NatWest have taken the head scratchingly stupider approch.

I called up their customer support team (who I might mention are based in Ireland and while not an issue I spoke to someone with a thick Irish accent which was a tad hard to understand) and he basically just said I had to wait until Monday.

Monday rolls around and I try to login the same way which resulted in being slapped in the face with the same error that essentially says you're locked out of the account and you need to contact us again.

I decided to talk to a web agent this time as it seems like a pretty good option and I was also not in the best of environments to have to speak to people on the phone again.

He told me my account was locked because I tried logging in again on Monday and there was a cap on my account because I somehow tried logging in too many times and I had to try again on Wednesday now. "Sigh" I thought but it seems with this bank patience is more than key.

Come today (Wednesday at the time of writing this) and I try again and got the exact same error. Now understandably ready to give up I called their support team one more time and was told by a lady that because I tried logging in before a specific time (that might I mention I was never told) that the account had yet again been locked and I am now having to wait until Friday.

I asked the lady if she could remove the lock and even she admitted the automated system which locks the account is extremely silly and something even they can't bypass and/or override.

It's been so long that they've even sent the bits and bobs that come with the account.

The mobile app and security questions are also infuriating.

I'm not one to "bash banks" as it were but NatWest is unconventional and has a weirdly annoying process just to setup an account that when it comes down to it shouldn't be.

If i'm still facing the same issue on Friday i'll be trying another bank as this is just silly. Waiting an entire week just to be able to login to Online Banking is something I should expect to happen in 2004 and not 2024.

Shame on you NatWest. Never again.

Date of experience : 04 September 2024